DELIVERY AND SHIPPING POLICY
All orders are shipped from our own or formally engaged third-party warehouse. Our endeavor is to deliver the order within a reasonable period varying from 1-7 days from receipt of order and completion of successful payment, and confirmation for COD orders.
Order deliveries will be made by our own staff or third party courier and logistics companies usually between 11:30 am – 6:00 pm, Monday – Saturday.
Cash on Delivery option is not available for orders above Rs.10,000.
Order received needs to be acknowledged upon delivery at the given address. We take no responsibility for the acknowledgment given by any alternative person other than the person ordering the product at the address mentioned while placing the order.
Since the transactions are authorized by the cardholder / buyer, we do not take responsibility for incorrect addresses provided at the time of placing the order. In case of any issue in the delivery address, please get in touch with our customer care team.
We are not responsible for damage of products once the products have been delivered. All claims, if any, for shortages or damages must be reported to customer service within a day of delivery through the contact us page on EL DESEO website.
For all orders above Rs. 3000, free shipping will be provided.
- For all orders below Rs. 3000, a standard rates will be charged based on item volume / weight.
- Same day processing for orders placed before 1 pm. Orders placed after 1 pm will be processed the next day.
- All orders are shipped within 48 hours.
- Major city orders are delivered within 2-3 working days. Orders from smaller cities take 3-5 working days for delivery.